Handling host-related issues¶
A cloud server is a virtual server; it resides on a physical host. The physical host is designed with redundancies for power, network, and disk to prevent failures to the underlying virtual servers. It might sometimes be necessary to restart a physical host for maintenance or other issues. When it is practical to do so, virtual servers are not disrupted when their physical host is restarted
In many cases, a virtual server can be live-migrated away from its current physical host to a new one. Live migration to a new physical host is transparent to the running virtual server and transparent to users of the running virtual server. If a physical host is in a state where the virtual servers are down and live migration cannot be used, Rackspace sends regular communication until the virtual server in question is up and running.
See also
Understanding Cloud Servers introduces key ideas. To learn how to put these ideas to work, start at Actions for Cloud Servers.